Frequently Asked Questions

GoTerapia is a cloud-based clinical management platform for healthcare professionals that lets you manage appointments, clinical records, video sessions, automatic billing and AI-powered advanced reports.

Yes, GoTerapia works across Latin America, the Caribbean, Spain and Portugal. We support multiple currencies and comply with local data protection regulations.

No, GoTerapia is 100% cloud-based. You only need a web browser and internet connection.

GoTerapia works on all modern browsers: Chrome, Firefox, Safari and Edge.

Yes, GoTerapia is optimized for mobile devices. You can use it on your smartphone or tablet.

The Basic plan costs $12.99 USD/month. It includes appointment scheduling, automatic reminders, clinical records and basic reports.

Yes, we offer a 14-day free trial with no credit card required.

Yes, you can change plans at any time. Changes will be reflected in your next invoice.

After the 14 days, you can choose a paid plan or continue with limited access.

GoTerapia automatically generates reports on occupancy, income, patients seen, and more. You can download them in PDF or Excel format.

At GoTerapia, each psychologist = 1 account. If you need multiple practices, contact our support team.

You can integrate Google Meet directly into each appointment to conduct psychotherapy sessions via video call securely.

Yes, the Pro plan includes automatic recurring payment management for your patients.

GoTerapia uses SSL/TLS encryption, complies with GDPR and international standards for sensitive data protection.

Yes, all your data and your patients' data is stored on secure servers with daily automatic backups.

Yes, we offer email support for all plans and priority support for the Pro plan.

Our support team is available Monday to Friday, 9am to 6pm.

You can contact the support team via live chat, email or from your GoTerapia dashboard.

Yes, if you pay annually you save one month (1 month free).

Yes, you can export your data in standard formats like CSV and Excel at any time.

No, the number of appointments is unlimited on all plans, including the 14-day free trial.

Yes, we offer online training and detailed documentation.